ValorUp Privacy Policy

Section 01

Company Information

This Privacy Policy applies to VALORUP LTD, a company registered and licensed in the United Arab Emirates. VALORUP LTD operates digital platforms and mobile applications as part of its licensed activities in Software Development Services, Digital Platforms & Services, Web3 Services, and related financial technology fields.

This policy governs all ValorUp products including the ValorUp mobile application (available on Apple App Store and Google Play Store), the website at www.myvalorup.com, and associated investment and financial services platforms.

Section 02

Legal Basis & Compliance

We process personal data in accordance with applicable UAE law and relevant international data protection standards. Our processing is based on the following legal grounds: the performance of a contract with you, compliance with legal and regulatory obligations (including KYC/AML requirements), our legitimate interests in operating and improving our services, and your explicit consent where required.

ValorUp operates under UAE financial and digital services regulations and may also be subject to requirements from international regulatory bodies where applicable to the services provided.

Section 03

Information We Collect

Depending on which ValorUp services you use, we may collect the following categories of information:

• Full legal name and any previous names (if applicable)
• Passport or government-issued ID details
• Date of birth, place of birth, and nationality
• Residential and mailing addresses
• Email address and phone contacts
• Source of funds and wealth declaration
• Occupation, employment, or business activity information
• Blockchain wallet addresses, transaction history, and digital asset activity
• IP address, browser data, and device identifiers
• Communication, chat logs, and consultation records
• Transaction records for investment and financial services
• Card transaction and usage information for MasterCard/Visa products
• Device type, operating system, and app usage patterns (collected automatically)

Section 04

KYC & Identity Verification

To fulfill identity verification and regulatory obligations, ValorUp conducts Know Your Customer (KYC) and Anti-Money Laundering (AML) screening for users accessing financial, investment, or payment services. This process requires the collection and verification of identity documents and related personal data.

KYC data is processed using secure, regulated verification providers and is handled in strict accordance with applicable UAE and international financial regulations. Failure to complete identity verification may restrict access to certain services.

Section 05

Purpose of Data Processing

We use collected information for the following purposes:

• Client account opening and management
• Regulatory compliance screening and ongoing monitoring
• Fraud detection and financial crime prevention
• Transaction verification and asset management
• Risk assessment and internal audits
• Customer support and chat communications
• Platform performance, security enhancements, and product improvements
• MasterCard/Visa card issuance and usage monitoring
• Investment planning, portfolio analytics, and performance tracking
• Development of new features and services
• Compliance with legal obligations under UAE law

Section 06

Data Sharing & Third Parties

We do not sell your personal information to third parties. Personal information may be shared with regulated banks, licensed financial institutions, payment processors, KYC/AML verification providers, and trusted service providers who assist in operating our platforms — all subject to confidentiality agreements.

Our applications may link to third-party services including the Apple App Store and Google Play Store. This Privacy Policy does not cover those third-party platforms. We encourage you to review their respective privacy policies.

We may disclose information where required by UAE law, court order, or regulatory process.

Section 07

Cookies & Tracking

Our platforms may use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. Technical information is collected automatically when you use our applications, including device type, operating system, and usage data.

You can control cookie settings through your browser or device settings. Disabling certain cookies may affect the functionality of our platforms.

Section 08

Data Retention

Data is retained only as long as required by applicable law, regulatory obligation, or legitimate business purpose. For financial and KYC-related records, retention periods are determined by UAE financial regulations and may extend for a minimum of five years following the end of a business relationship. Other data categories are retained for shorter periods as appropriate.

Upon expiry of the applicable retention period, data is securely deleted or anonymized.

Section 09

Security Measures

VALORUP LTD implements industry-standard and enhanced security measures to protect your personal information, including:

• End-to-end encrypted communication (SSL/TLS)
• Secure cloud infrastructure with firewall protection
• Role-based access control and internal audit logs
• Continuous monitoring and cybersecurity assessments
• Strict employee confidentiality agreements

However, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorized access to your account.

Section 10

Your Rights

Where legally permitted under UAE law and applicable data protection regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal and regulatory retention obligations)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at admin@myvalorup.com. We will respond within a reasonable timeframe in accordance with applicable law.

Section 11

Account Deletion

Section 12

Policy Updates

ValorUp reserves the right to update this Privacy Policy at any time to reflect changes in our services, legal requirements, or business practices. We will notify users of material changes via the application, email, or our website. The date of the most recent revision is displayed at the top of this page.

Continued use of our services after changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

Section 13

Contact Us